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Robots package orders for Sobeys' new grocery delivery service

Voilà by Sobeys delivers from an automated warehouse in Vaughan, with minimal handling by delivery persons, directly to customers’ homes in Newmarket and the GTA

A new online grocery home delivery service offered by Sobeys that features robots assembling orders in a York Region warehouse has arrived in Newmarket.

Voilà by Sobeys delivers from an automated warehouse in Vaughan, with minimal handling by delivery persons, directly to customers’ homes in Newmarket and across the GTA.

Voilà offers fresh produce and grocery essentials from Sobeys and Farm Boy, as well as health, wellness, baby, pet, and beauty products from Well.ca, according to an Empire Company Limited news release on the new ecommerce platform.

Custom-designed smart trucks with temperature control keep groceries fresh, while last-mile routing management technology ensures punctual deliveries. More than 60 delivery teammates have been trained to provide the best customer service as they drop off groceries at a customer’s doorstep. 

You can order online at voila.ca or by downloading the Voilà mobile app.

At capacity, Voilà by Sobeys will bring approximately 1,500 jobs to the area, including operations, delivery, and customer service teammates. 

A second automated warehouse is being built in Montreal to bring Voilà par IGA to major cities in the province of Quebec, as well as Ottawa.

In response to COVID-19, Empire has implemented safety protocols that include frequent cleaning and sanitization of warehouse and delivery vehicles, hygiene standards for all teammates and equipping delivery vehicles with sanitizer and cleaning supplies.

Delivery employees wear face masks upon arrival to homes and change gloves and sanitize in between each delivery, and all teammates respect physical distancing guidelines.

Given the current need for contactless deliveries, all orders will be left at customers' doorstep or lobby. Delivery employees will call customers ahead of time for specific instructions.