Newmarket-Tay Power Distribution is warning customers to be on alert for a scam promising hydro rebates that don’t exist.
The "scammers" are going door to door falsely advising customers of hydro rebates if they install reverse osmosis systems, according to the hydro company.
Blaine Osmond, communication coordinator at NT Power, said a customer alerted them of the scam by emailing to see if it was legitimate .
Despite receiving just one report of the scam they decided to send out the warning on social media.
“It’s been our experience in the past that the majority of customers don’t report it. They just ignore it or don’t let us know, so anytime we hear of at least one customer, we know that there’s obviously others being called as well, so we just put out a general message to inform people that it is happening,” Osmond said.
There are scammers going door to door advising customers of hydro rebates if they install Reverse Osmosis Systems. There are no hydro rebates for installing water systems. Contact our Customer Service Dept. with any questions. #HydroScamshttps://t.co/fOhfnUFTBu pic.twitter.com/2jq6v26AxP— NT Power (@NTPowerNews) October 7, 2021
Door-to-door solicitation isn’t permitted by the Ontario Energy Board.
His advice to customers is that if someone comes to the door, just don’t answer it and to always double check before agreeing to anything.
“Our advice is to get the information from them and then contact their local hydro company, whether it be Newmarket or Alectra or anyone else, just to verify the information first before they make any commitments or sign any agreements,” Osmond said. “Never engage in a contract or commitment without verifying the information first. The best way to do that would be to contact your local hydro company.”